Atento san antonio update#

I agreed to a hybrid position but am now forced to spend over 150 dollars a week getting to work because of my cities' poor public transportation system. They don't understand that some people can forgo the hour long lunch as we have chronic conditions which don't require us to eat during the day. They change standard policy on a day to day basis (as needed by the client) but without any warning. There is only room for advancement because of the incessant turnover rate. Schedules are chosen on a score by score basis (they are 2pm-11pm or 7am -4pm regardless of their saying they will work with you.) More recently they neglected to pay half the staff and most of them walked off the job including those who were to be added to production who had gotten paid in solidarity. The facts are, even in the US you're governed by weirdly strict admins in guatamela. They will tell you anything to get you started working their outstanding tickets. The OMs though were great and I really appreciated - mais. This includes agents, QAs, and sups who didn't have them, and people kept asking but there wasn't much progress, only a few received it. Moving onto the benefits- never got them, apparently our forms we put in never got filed and we never received them. Also, I did see another review regarding how they will move up anybody with little to no experience or knowledge, even if others have more knowledge and experience- this is very true. Some of the work given to sups, QAs, and trainers didn't make sense and had some of us doing unnecessary tasks or tasks that weren't in our job description. The QA team before me all left due to the lead and have warned many of the agents about them. They will ignore you at times, and when you try to ask questions, they will just reiterate your questions into statements and move on. The lead can be unprofessional at times, and I don't mean joking here and there to lighten the mood, I mean there is not much support given by them. The QA area especially is the worst position to be in, the lead is in a different country and doesn't communicate well nor do they understand the information given by them. The company tends to make a lot of promises that never get fulfilled, this is due to how unorganized they are and lack of communication. I will admit they can be pretty lenient when it comes to attendance, but because they keep losing agents, supervisors, and QAs. Common surfaces are sanitized regularly.Look, the job is okay as an agent but not for long due to the constant changing of information and misinformation spread by different people.

Excellent written and verbal communication skillsĪll employees are required to follow CDC guidelines.

Previous experience in customer service, tech support or other related fields.

Develop and maintain a knowledge base of the evolving products and services.

Atento san antonio update#

Document and update customer records based on interactions.Provide information about the products and services.Assist customers with technical support.

Ready to be part of this fun team and help give exceptional service. You will help guests over multiple contact channels, including inbound social media, chats, phone calls, and email. MUST LIVE IN SAN ANTONIO TEXAS (ON SITE POSITION NOT REMOTE)ĭo you love the gaming life? Well now you can turn that love of gaming into a career and work doing what you love! We are looking to find gamers excited to help customers with their questions and concerns.